Table of Contents

Foreword
Acknowledgments
Chapter 1: The Meaning of Alternative Dispute Resolution
Chapter 2: Key Concepts in ADR
Chapter 3: Negotiation: We Can Work It Out
Chapter 4: Mediation: The Science and the Skills
Chapter 5: Arbitration and the ADR Influences
Chapter 6: ADR in Practice
Chapter 7: ADR and Culture
Chapter 8: The Law of ADR: Legislation, Cases and the Courts
Chapter 9: ADR in Action: Case Studies and Practical Problems
Chapter 10: The Future Development of ADR
Appendix 1: Selected Federal/Provincial Statutes Containing ADR References
Table of Cases
Index
About the Author

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